Privacy & Security
We appreciate the trust you place in Franklin Lighting, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.
We welcome your questions and feedback. For privacy related issues, please contact us at:
Franklin Lighting, Inc.
3600 N. Lockwood Ridge Road
Sarasota, FL 34234
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information when you:
- Place an order from our catalogs or on our website
- Make a purchase at our retail store
- Return an item or make an exchange
- Inquire about our services
- Request a catalog
- Create an account at franklinlighting.com
- Subscribe to our Email Newsletter
We maintain the data that you provide us, along with a record of your purchases, in a secure database. We also gather information about how visitors navigate through our Web site by using data gathered with “cookies”. These cookies allow us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Send you the Franklin Lighting Email Newsletter, if requested
- Identify your product and service preferences
- Customize our communications to you
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
We contract with other companies to provide certain services including credit card processing and shipping. We provide these companies with only the information they need to perform their services. We do not share your information with anyone else.
When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.
